44ak Privacy Policy – How We Handle Your Personal Data

Information We Collect About You

44ak collects personal data in the following categories: (a) Identity Data — including your full name, date of birth, and any government-issued identity document information provided during KYC verification; (b) Contact Data — including your registered mobile number and email address; (c) Financial Data — including records of deposits made via bKash, Nagad, Rocket, Upay, or bank transfer, withdrawal requests and amounts, account balance history, and transaction reference numbers; (d) Account Data — including your chosen username, account registration date, login history, session timestamps, device type and operating system, and IP address at time of registration and subsequent logins; (e) Gameplay Data — including the games played, bet amounts, game outcomes, bonus redemptions, and wagering history; (f) Communications Data — including records of any messages sent to or received from 44ak support, complaint records, and any voluntary information you provide when contacting us.

44ak also collects certain technical data automatically when you use the platform. This includes browser type and version, referring URL, pages visited, time spent on individual pages, and error logs. This technical data is collected to maintain platform stability, diagnose faults, and improve the user experience. It is not linked to your identity data unless a security investigation requires it.

How 44ak Uses Your Personal Data

44ak uses the personal data it collects for the following purposes: (a) Account management — to create, maintain, and close your account; to verify your identity and age; to process login authentication and password resets; (b) Service delivery — to process deposits and withdrawals; to credit winnings to your account; to facilitate your access to games, sports betting, and promotions; (c) Communications — to send transaction confirmations via your registered mobile number; to respond to support queries; to notify you of important account or policy updates; (d) Legal and compliance obligations — to verify your identity in accordance with anti-money-laundering (AML) requirements; to detect, investigate, and prevent fraudulent activity; to comply with requests from law enforcement or regulatory authorities where required by applicable law; (e) Platform improvement and analytics — to analyse aggregate usage data for the purpose of improving game selection, payment flow, and overall platform performance. This analytics use operates on anonymised or aggregated data wherever technically possible.

44ak does not use personal data to send unsolicited marketing communications. If we wish to send you promotional messages about bonuses or new features, we will do so only in connection with your registered account and only where you have not opted out of such communications. You may opt out of promotional communications at any time by contacting [email protected]. Opting out of marketing communications does not affect your ability to use the platform or receive transactional messages related to your account.

Legal Basis for Processing Personal Data

44ak processes your personal data on the following legal bases: (a) Contractual necessity — processing is necessary to perform the contract between you and 44ak, including account management, deposit and withdrawal processing, and service delivery; (b) Legal obligation — processing is required to comply with applicable laws, including anti-money-laundering legislation, age verification obligations, and responses to lawful requests from regulatory or law enforcement authorities; (c) Legitimate interests — processing is necessary for the legitimate interests of 44ak, including fraud prevention, platform security, responsible gaming enforcement, and the technical operation of the service, where these interests are not overridden by your fundamental rights; (d) Consent — where 44ak processes data for purposes not covered by the above bases (such as optional marketing communications), we will seek your explicit consent before doing so. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing of Personal Data with Third Parties

44ak does not sell, rent, or trade personal data. We share personal data only in the following limited circumstances: (a) Payment processing partners — personal data necessary to process deposits and withdrawals is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners. These providers process data only for the purpose of executing the specific financial transaction and are bound by their own data protection obligations; (b) Identity verification services — where required for KYC compliance, identity data may be shared with third-party identity verification providers. These providers do not retain data beyond what is necessary for the verification process; (c) Game providers — gameplay data is shared with licensed game studios (Pragmatic Play, Evolution Gaming, Spribe, and others) to the extent necessary to operate their games on the platform. Game providers do not receive financial account data or contact information; (d) Legal and regulatory disclosure — we may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required by applicable law or in response to a lawful legal process.

All third parties with whom 44ak shares personal data are required to process that data securely, in accordance with applicable data protection laws, and only for the specific purpose for which it was shared. 44ak does not permit third parties to use shared data for their own marketing purposes or for any purpose other than the one for which it was shared.

Payment Data and Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, 44ak records the transaction date, amount, payment method identifier, and transaction reference number provided by the payment provider. 44ak does not store full mobile banking PINs, full bank account numbers, or complete payment credentials. Payment transactions are processed directly through the respective payment provider's secure infrastructure. 44ak receives only the confirmation data necessary to credit or debit your account balance.

Financial transaction records are retained for a minimum of five years from the date of the transaction to comply with anti-money-laundering record-keeping requirements. These records include deposit amounts, withdrawal amounts, transaction reference numbers, and the payment method used. They do not include your full mobile banking credentials or PIN numbers. Access to financial records is restricted to authorised 44ak personnel and is provided to regulatory or law enforcement authorities only where required by law.

How Long We Retain Your Data

44ak retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. As a general guide: account data and identity data are retained for the duration of your account and for a minimum of five years following permanent account closure; gameplay and transaction data are retained for a minimum of five years from the date of the transaction or gameplay session; communications data (support messages, complaint records) are retained for three years from the date of the final communication in a thread; technical and analytics data is retained in anonymised or aggregated form indefinitely for platform improvement purposes, and in identifiable form for no longer than twelve months. Where you request deletion of your personal data and there is no legal obligation requiring 44ak to retain it, we will delete or irreversibly anonymise your data within 30 days of the verified request.

How We Protect Your Personal Data

44ak employs appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the 44ak platform; encrypted storage of account passwords using industry-standard hashing algorithms; OTP (one-time password) verification for login and sensitive account actions; restricted internal access to personal data on a need-to-know basis; regular security reviews of platform infrastructure.

While 44ak takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for keeping your account password and OTP codes confidential and for not sharing your login credentials with any third party. If you suspect that your account has been compromised, contact 44ak support immediately at [email protected]. 44ak will investigate any reported security incident promptly and will notify affected users where required.

Cookies and Tracking Technologies

44ak uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device by your browser when you visit the 44ak website. 44ak uses the following categories of cookies: (a) Strictly necessary cookies — these are required for the platform to function and cannot be disabled. They include session cookies that maintain your logged-in state while you navigate the platform, and security cookies that support OTP verification and fraud detection; (b) Functional cookies — these remember your preferences such as your language setting and the last game category you browsed, to improve your experience on return visits; (c) Analytics cookies — these collect anonymised data about how users navigate the platform, which pages are visited most frequently, and where users encounter errors. This data is used solely for internal platform improvement purposes and is not shared with advertising networks.

44ak does not use advertising cookies or tracking pixels for the purpose of serving targeted advertisements. You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and may result in you being unable to log in or complete transactions. 44ak does not use third-party social media tracking pixels or cross-site tracking technologies.

Your Rights Over Your Personal Data

As a data subject, you have the following rights in relation to the personal data 44ak holds about you: (a) Right of access — you may request a copy of the personal data 44ak holds about you; (b) Right to rectification — you may request that inaccurate or incomplete personal data is corrected; (c) Right to erasure — you may request deletion of your personal data where there is no legal obligation requiring 44ak to retain it; (d) Right to restriction of processing — you may request that 44ak restricts the processing of your data in certain circumstances, for example while a complaint is being investigated; (e) Right to object — you may object to the processing of your personal data where 44ak is relying on legitimate interests as the legal basis; (f) Right to data portability — where processing is carried out by automated means on the basis of consent or contract, you may request a machine-readable copy of your personal data.

To exercise any of these rights, please contact the 44ak support team at [email protected] with a description of your request. 44ak will respond to verified data rights requests within 30 days of receipt. We may request proof of identity before processing a data rights request to prevent unauthorised access to another person's data. There is no fee for making a data rights request. However, where requests are manifestly unfounded or excessive, 44ak reserves the right to charge a reasonable administrative fee or to refuse to act on the request, with written reasons provided.

Protection of Underage Individuals

44ak strictly prohibits use of the platform by individuals under the age of 21. The platform is not directed at, and does not knowingly collect personal data from, persons under 21. During registration, 44ak collects date of birth information and uses it to verify minimum age eligibility. Where age verification cannot be completed satisfactorily, the account registration will not proceed. 44ak may also request government-issued identity documentation to confirm age at any stage of the account lifecycle, including at withdrawal.

Third-Party Websites and Services

The 44ak platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, and others). When you interact with these third-party services — for example, when you initiate a deposit via bKash — you are subject to that provider's own terms and privacy policy. 44ak is not responsible for the privacy practices, data processing activities, or content of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your 44ak account.

Changes to This Privacy Policy

44ak may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make a material change to this Policy, we will update the "Last updated" date at the top of the page and, where the change significantly affects how we process your personal data, we will endeavour to notify registered players via their registered mobile number. The most current version of this Privacy Policy will always be available at 44ak.pro/privacy-policy. Your continued use of the 44ak platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you must stop using the platform and may request account closure by contacting [email protected].

Contacting 44ak About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, wish to report a suspected data breach, or have any other privacy-related concern regarding your 44ak account, please contact the 44ak support team by email. All privacy queries are handled by our support team during support hours and will receive a written response within 30 days.

📧 [email protected]  ·  Support hours: 9:00 AM – 11:00 PM BST (UTC+6), daily